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Customer Relations Officer

Job No: Nextt102354
Location: Toronto

Nextt is a dynamic organisation providing exceptional quality care and support to a large number of clients located across Queensland, New South Wales, Victoria and South Australia.

We are currently seeking an experienced Customer Relations Officer in our Toronto office.

This is a challenging and rewarding role for the right candidate.

KEY RESPONSIBILITIES & DUTIES

As the Customer Relations Officer your position will encompass the following

- Onboarding & maintaining Nextt clients

- Facilitating exceptional customer experience and engagement, and achievement of client goals

- Building relationships with clients, their families and external providers

- Assisting clients to maximise the benefits of their NDIS package in an acceptable timeframe

- Liase with clients and third parties to resolve plan related issues

- Capture and maintain client information across various management systems

- Critical incident reporting

- Implementation and monitoring of internal policies and procedures

- Compliance management

- Supporting the regional management team with the implementation of strategic and business planning

- Provide leadership that embraces a people management culture that is underpinned by EEO, human rights,

 whilst building employee resilience & inclusion

- Understanding their Duty of Care responsibilities towards clients and employees and the legal framework that Nextt operates in.

ESSENTIAL REQUIREMENTS OF THE ROLE

- Experience working with people with a disability

- Customer service within the NDIS framework

- Knowledge (or lived experience) of specific disability types including (but not limited to) Mental Health, cognitive disability, intellectual disability, Autism

- Capacity to problem solve

- Exceptional time management

- Experienced complaints management

DESIRABLE CRITERIA

Tertiary qualifications in human service related field

 

THE REWARDS

- Be part of an organisation that makes a difference

- Great location, working with a great team of people

- Benefits package

- Competitive salary

Please tell us why you are the best person to take up this opportunity.

For further information, call Kelly Newett on (02) 40415309.

 

 

 

 

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